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Anyone have trouble with screen in icecold weather (Read 2261 times)
Dec 9th, 2013 at 2:09pm

flying_john   Offline
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We have had our D1 about  months through the summer and after an initial teething problem, resolved very quickly thankyou, it has worked faultlessly. We have now had our first frosty day with temperatures int he A/C falling below freezing.

The screen cracked !!

John
 
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Reply #1 - Dec 9th, 2013 at 5:16pm

Dynon Avionics   Offline
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We definitely don't like to hear that. Get in touch with our support staff directly at 425-402-0433 or support at dynonavionics dot com.
 

Please do not use Private Messaging on form to contact. For private support:
Email: support at dynonavionics dot com
Phone: 425-402-0433 (7am-5pm Pacific weekdays)
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Reply #2 - Dec 11th, 2013 at 1:16pm

flying_john   Offline
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I2m in the UK, so not easy to have a transatlantic phone call. I bought the unit at Sun n fun and had to have it replaced after first coupla uses as it went crazy with unstable horizon etc. Now the new one when we went to the aircraft last week after the first frosts has got that rainbow colour effect in thescreen where it looks like the screen has fractures inside.

The UK dealer says send them 200 = 50 shipping and they will send for repair - but as this has just been sitting in the clip mount, it must be some fefect in the glass that couldnt stand the low temperature. Its been fine all summer long.

Is there an alternative return process ?.

John
G-GYAT
 
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Reply #3 - Dec 11th, 2013 at 8:23pm

Dynon Avionics   Offline
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Dynon Technical Support

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You can send it directly to us. Can you email pictures of what you're seeing to support at dynonavionics dot com? Also, when it's at ambient indoor temperature, are the rainbows still there?
 

Please do not use Private Messaging on form to contact. For private support:
Email: support at dynonavionics dot com
Phone: 425-402-0433 (7am-5pm Pacific weekdays)
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Reply #4 - Dec 13th, 2013 at 4:56am

flying_john   Offline
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Email sent.
 
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