Product Returns
Warranties Periods
Dynon Avionics instruments are covered by a three-year factory limited warranty. Accessories, including temperature probes, pressure sensors, and flow sensors are covered by a one-year limited warranty.
Warranty coverage begins:
- The day the product is shipped to the end customer if purchased directly from Dynon Avionics.
- The date of retail sale if purchased through an authorized Dynon Avionics dealer.
- The date delivery is taken of an aircraft that comes factory-equipped with Dynon Avionics products already installed.
Warranties are transferable to subsequent owners of Dynon Avionics products, subject to the above conditions.
In Warranty Repairs
For in-warranty repairs, please contact Tech Support at support@dynonavionics.com, or call 425-402-0433. For non-US customers, you may contact us directly or work through your dealer. We expect the dealer you purchased from to help you return your unit to us for repairs. Freight to Dynon is the responsibility of the customer or dealer. Dynon pays for freight of the repaired unit back to the customer.
Out Of Warranty Repairs
For out of warranties repairs, Dynon charges a flat rate as shown:
| MODEL/PART | WARRANTY PERIOD | OUT of WARRANTY REPAIR COST |
|---|---|---|
EFIS/EMS/DISPLAY |
3 Years | $250 plus freight. Warranty on repair is longer of original warranty period or 1 year. |
| MAJOR ACCESSORIES Servos (SV32, etc) AP74 HS34 EDC-D10A SV-ADAHRS-200 & 201 SV-EMS-220 Pitot Probes SV-ARINC-429 |
3 Years | $100 plus freight. Warranty on repair is longer of original warranty period or 1 year. |
| MINOR ACCESSORIES
Battery Engine Sensors |
Battery - 3 Years
Other - 1 Year |
Buy new replacement part. |
DISCONTINUED ITEM |
One-half price on new EFIS-D6 or EFIS-D10A. |
Obtaining Support and Service
If you believe that your Dynon Avionics product is not working properly, please do not return it without first receiving authorization. We can often help solve problems over email at support@dynonavionics.com or on the phone at 425-402-0433. Ask for technical support.
Should we be unable to solve your problem, a Dynon Avionics representative will set up a Return Materials Authorization (RMA) so that you can return your product for repair. You are responsible for shipping your product to Dynon Avionics. After repair, Dynon Avionics will return ship using the same shipping class (ground, 2-day, overnight, etc) that it arrived by.
If you receive warranty authorization to return any products to Dynon Avionics, please remove any fittings, brackets, or other accessories from the product.
Support Contact Information
Dynon Avionics
19825 141st PL NE
Woodinville, WA 98072
Phone: 425-402-0433
Fax: 425-984-1751
Email: support@dynonavionics.com